FashHunny: August 2014

Hii Guys!

Hope you all are doing well!

Today I'm going to review one of the coolest websites for online shopping I have used up until now.

Online shopping maybe the best debate topic because there is JUST SO MUCH to table about these two words. Some people like it, some people don't. I, on the other hand come into the category in between. I kind of rely on online shopping alot, because I do so much in a day that I don't get the time to go to the stores and buy stuff. Though at the same time, I do have that tiny fear that my dad has instilled in me. He was anti-online-shopping to no limits. But after shopping from Jabong, his opinions have changed completely.

Before I get to my experiences, let me get to what Jabong claims on their website:

Jabong.com is a young and vibrant company that aims to provide good quality branded products. Jabong.com caters to the fashion needs of men, women and kids across footwear, apparel, jewellery and accessories.

At Jabong.com we strive to achieve the highest level of “Customer Satisfaction” possible. Our cutting edge E-commerce platform, highly experienced buying team, agile warehouse systems and state of the art customer care centre provides customer with:

Broader selection of products
Superior buying experience
On-time delivery of products
Quick resolution of any concerns

My experience while placing my order:

The website has easy navigation, and everything is sorted well and easy to find. They have a very wide variety of products!

I had a funny experience with my online shopping. My order was placed on my 4th attempt, though it was entirely my fault.

I'm going to tell you'll about my experience now.

1st Attempt : I put 4 items in my cart. I went to check out, and put in a coupon code. I selected Debit card as my payment mode. I proceeded to the bank's gateway page. MY NET WENT OFF! :P

It was annoying, but luckily my cart was saved. Thus bringing me to -

2nd Attempt : I went to check out. I selected Debit Card as my payment mode. I proceeded to the bank's gateway page. I FORGOT TO PUT THE COUPON CODE! :P

The payment was successful and when my dad got a msg on his phone telling him about the amount deducted, he asked me "what more did you order now? I thought the amount was less."

And thats when it struck me, Oh snap! I forgot to put the coupon code.

So I quickly called the customer service, who very calmly listened to me and cancelled my order for me. They even assured me that the money will be refunded within 14 days.

My dad, who is the biggest critic when it comes to online shopping said "Never order online. You will never get refunds" because of personal experience with another website. He was impressed when we got refunded in just about a weeks time.

3rd Attempt : I went to check out. I put in the coupon code. It said my coupon code was used in my 1st attempt.

So I again called customer service who very patiently listened to me explain all my attempts and told me that the coupon code will be re-issued in two days, which it did.

4th Attempt (two days later) : I went to check out. I put in the coupon code. I chose COD as my payment option (which was Rs.39 extra) because my dad didn't want me to use my card. I SUCCESSFULLY PLACED MY ORDER! :D

Now let me highlight this amazing thing that Jabong does. They INFORM you about anything and everything! I got an e-mail and a text message everytime my order was placed/cancelled/shipped. I even got a msg saying the refund process has begun. They even wanted me to confirm the refund once received. More than me, My dad loved their service!

I received my order 2-3 days after I successfully placed it - which was pretty fast!

Product Packaging :

The parcel came in a plastic wrapping which had the invoice on it.

Now my parcel had one foundation which had a glass container. So I received my order in this air column package which was amazing! (I love these instead of bubble wrap)